Can I change the order size / model / shipping address or cancel the order?
If your order has been paid and you need to change or cancel it, please contact us within 24 hours following payment, after this period the order is shipped and we can't change or cancel it anymore.
Can I return my order?
If you are not completely satisfied with your purchase, simply return the order back to us in their original condition* within 14 days of receipt for a full refund.
Returns that are damaged, soiled, altered, ironed will not be accepted.
*All items must be returned in their original condition, unworn, unwashed, and with all tags attached.
Do you charge any return fee/restock fee?
When an item is returned for any reason (return or size change) you will not be charged any return fee/restock fee. The customer have to cover the cost of the return postage. Orders returned after the 14 days return period will not be accepted. Refunds and exchanges will not be processed until we receive the returned products.
Have you received my return?
You can track your return with the tracking number provided by your chosen postal service and see exactly when it reaches our warehouse. It usually takes few days.